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FAQs - Ticketing

Will I receive confirmation of my seats?

Should you be successful in obtaining tickets you will receive confirmation of the total number of tickets and the total cost. However at this early stage in the Games preparation it is not possible to confirm exact seating until venue designs have been completed.

Will all of my tickets for a session be seated together?

Tickets purchased at the same time will be seated together. Any additional tickets, for the same session and in the same price category, purchased at a later date will not be seated with your original application.

Can I be seated with friends who apply separately?

Only people who apply using the same application form will be seated together.

Can I choose my seats?

No. Your application is for tickets in particular price categories, rather than for specific seats. Specific seat locations will be determined once the venues have been finalised and seating configurations are confirmed in 2014.

When will you know the draws for team sports?

Competing Commonwealth Games Associations in the Team Sports of Hockey, Netball and Rugby Sevens will be identified before the end of the year. The draws for Hockey and Netball will be available for the second phase of ticket release, but remember that seats are likely to sell out fast in the first phase, so make sure you submit your application to make sure you do not miss out on seeing some world-class competition. The competition format for Rugby Sevens ensures that each competing nation will play at least one (and sometimes two) matches in each session of the competition – so you don’t need to wait for the draw to be released to ensure you have tickets for this event.

If I no longer want my tickets can I sell them?

Glasgow 2014 may open an official ticket resale platform in 2014. This will be the only authorised way to buy tickets from people offering their tickets for resale. Further details regarding ticket resale will be announced in 2014.

I’ve been contacted by someone claiming to be from Glasgow 2014 about my ticket purchase. How do I ensure they are legitimate?

If you are contacted by someone claiming to be from Glasgow 2014 saying they are authorised by or connected to Glasgow 2014, or saying they can help you gain some connection with the Games, please take steps to ensure they are legitimate, particularly if they are asking you to pay them any money. If you are in any doubt, please contact Glasgow 2014 before dealing further with them.

What happens if I have tickets for an event at the same time as one of my volunteer shifts?

We’ll ask you to prioritise your commitments as a volunteer, which in most cases will be a minimum of 8 days during the Games. This means it’s possible you could find yourself with tickets you are unable to use.

The billing address on my credit/debit card is different from where I live and there will be no one at the billing address to accept my tickets. Can tickets be delivered to a different address?

For security purposes, your tickets will be delivered to the address you provided on your ticketing account by secure delivery which must be your billing address.

If I no longer want my tickets can I get a refund?

No.  You cannot cancel, change or return your tickets. Please refer to the Ticketing Terms and Conditions.

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