If you are no longer able to attend a session you have tickets for, here is some important information about selling your tickets through the Glasgow 2014 ticket resale programme.
Any tickets to be resold will be made available or sale on a first come first served basis from 09.00 on Saturday 28 June 2014
The facility to post tickets for resale will be available from Friday 13 June until 26 June 2014. The tickets will be available for sale from 09.00 on Saturday 28 June 2014
If your ticket is received by Glasgow 2014 along with a completed Ticket Resale Request Form you should expect to receive any money owed, minus a £2.00 administration fee per ticket resold, no later than 18 July 2014.
When we get your tickets for resale, we’ll send you an email confirmation to tell you they’ve been safely received and accepted for resale. We can’t guarantee your tickets will be sold and your monies refunded, but previous experience has shown that a large proportion of returned tickets are quickly resold. If they are resold, you’ll expect to see money credited to your account by 18 July (minus £2.00 admin fee per ticket). In the unlikely event that they are not resold, we’ll contact you with information regarding how you can still use these tickets at Games Time.
Under the Ticketing Terms and Conditions you cannot resell, trade or otherwise transfer any ticket.
If you purchase one or more tickets those tickets may only be used by you, a family member, friend or colleague who is known to you personally. The transfer of a ticket in this manner shall not contravene the Ticketing Terms and Conditions providing the payment you receive does not exceed the face value of the ticket and the family member, friend or colleague accepts the Ticketing Terms and Conditions. You may be asked to provide the name and address and any other ID details as required, of ticket holders at any time by an official steward or employee of Glasgow 2014 or the venue owner or police officer.
All seats will be assigned automatically. Tickets purchased between 19 August and 26 October will be randomly assigned first. Any tickets purchased from 5 November onwards will be assigned based on the transaction date and time.
For those customers who may have added tickets for the same session and price category to those purchased before 5 November, these seats will be assigned together.
The process to assign seats is expected to take 4-6 weeks.
We will endeavour to print and dispatch tickets as soon as possible. We plan to start dispatching tickets at the start of May.
The Glasgow 2014 Ticketing Customer Service Team are available to answer any questions you have. Alternatively you can email us at [email protected], via mail to Glasgow 2014 Ticketing Team, PO Box 27104, Glasgow, G1 9ED or call freephone 0800 458 2014. Calls from mobiles may be charged. Callers from outside the UK should call +44 (0)141 387 2014. Call charges may vary depending on the country you are calling from. Opening Hours are Monday – Friday 09.00 – 18:00 and Saturday – Sunday 0900 – 1300.
If you need to use a TypeTalk phone you can contact the Glasgow 2014 Ticketing Customer Service Team on 0808 146 2014 458 2014. Minicom users can contact the Glasgow 2014 Ticketing Customer Service Team on 0844 8472014.
There is no additional charge for using Minicom or TypeTalk Operators, all callers will be charged for the call they make just like a standard telephone call. The actual charge and text rebate is dependent on the telephone service provider.
All calls are recorded for training and quality purposes
All tickets will be delivered in Summer 2014. For security purposes, your tickets will billed and delivered to the address you provide in your ticket application. If you need to update your address, please contact the Glasgow 2014 Ticketing Customer Service Team on 0844 826 2014 or alternatively email [email protected].
Glasgow 2014 recognises that not all spectators requiring wheelchair accessible seats will require a personal assistant.
Yes! However to help us make the Games as good as they can possibly be, we’re asking everyone involved in delivering Glasgow 2014 (including volunteers) to treat their Games Time role as their priority.
This means if your volunteer application is successful, you could find yourself with tickets you are unable to use due to your commitments as a volunteer.
Rather than offering free or discounted ticket schemes, our aim has always been to make tickets for the Games as accessible as possible to everyone.
So although you won’t be entitled to any special discounts if you are successful, you will be involved in making Scotland’s biggest ever sporting and cultural event happen.
We’ll ask you to prioritise your commitments as a volunteer, which in most cases will be a minimum of 8 days during the Games. This means it’s possible you could find yourself with tickets you are unable to use.
No. You cannot cancel, change or return your tickets. Please refer to the Ticketing Terms and Conditions.
For security purposes, your tickets will be delivered to the address you provided on your ticketing account by secure delivery which must be your billing address.
We’ll ask you to prioritise your commitments as a volunteer, which in most cases will be a minimum of 8 days during the Games. This means it’s possible you could find yourself with tickets you are unable to use.
If you are contacted by someone claiming to be from Glasgow 2014 saying they are authorised by or connected to Glasgow 2014, or saying they can help you gain some connection with the Games, please take steps to ensure they are legitimate, particularly if they are asking you to pay them any money. If you are in any doubt, please contact Glasgow 2014 before dealing further with them.